Tax abatements, made effortless
ResidenceTrac gathers primary residency confirmations from every unit owner in your building and tracks it all in one secure portal, so no one loses an abatement they're entitled to. Owners respond by mail, online, or a quick QR scan, whatever's easiest for them.
What is the co-op & condo tax abatement?
Every co-op and condo owner in New York City pays property taxes based on their unit's assessed value. If you live in your apartment as your primary residence, the city reduces that tax bill. That reduction is the co-op and condo tax abatement.
Your building applies for the abatement on behalf of everyone who qualifies, but it only stays in place if each owner confirms, every year, that the apartment is truly where they live. That confirmation is what ResidenceTrac by Jaffa collects, so the abatement stays on your tax bill instead of quietly disappearing.
Wondering if this is legitimate?
If you received a notice pointing you here, it's because your building's management retained Jaffa directly to manage this process on their behalf. You're welcome to confirm that yourself: call your management office, or reach us at 1-718-855-6110.
How ResidenceTrac works
From owner import to a confirmed response, we run the entire process so your team and your unit owners barely notice the work happening behind it.
Connect with your Jaffa rep
Tell us your building, and we take it from there. No setup work on your end.
Import owner contact info
Upload your unit owner records once. We match every owner to their unit automatically.
Notice goes out, with everything included
A mailed notice with a postage-paid return envelope, an online link, and a QR code, all on the same letter.
Owners respond their way
Mail back the envelope, respond online, or scan the QR code. Every path leads to the same secure record.
You track every response
Each response updates your ResidenceTrac dashboard in real time, so you always know where every unit stands.
We know typing your SSN online feels uncomfortable
The city requires it to verify eligibility, so we built the response portal around protecting that one field, not treating it like any other line on a form.
Encrypted, not just stored
Your SSN is encrypted the moment it's submitted and never sits in plain text, on our screens or anyone else's.
Only visible to who needs it
Full numbers are restricted to authorized filing staff. Everyone else on your team sees a masked field.
Used once, for one purpose
It's transmitted to the city for filing and nothing else. We don't sell it, share it, or reuse it elsewhere.
Built to meet NY data security law
The portal follows New York's SHIELD Act requirements for handling private resident information, start to finish.
Questions about ResidenceTrac
For property managers running the process, and unit owners responding to it.
Is this legitimate?
Yes. Your building's management retained Jaffa directly to manage this notice on their behalf. Call us anytime at 1-718-855-6110 to confirm.
How do I respond?
Mail back the enclosed envelope, respond online, or scan the QR code on your notice. Whatever's easiest for you.
Want a quick status view?
Open your ResidenceTrac portal and see exactly which units have responded and which haven't, in real time.
New to this abatement?
It's a property tax reduction for owners who live in their unit as a primary residence. See the full explanation above.